I purchased this Ender 5 on a whim back in July 2019. I was looking forward to using it right away but right after I received it central Wisconsin got hit with several tornadoes that knocked out the power for the better part of a week. (If you've seen the aftermath of a bunch of tornadoes you'd know how much cleanup there is for the next several weeks...) That being said I put my 3D printing ambitions on the back burner for a while to take care of more pressing matters. The unopened box sat in my hobby room the rest of the summer. Fast forward 5 months or so to Christmas time. I finally had some spare time on my hands during my Christmas vacation. I opened the box that looked like it had been dragged behind the delivery truck instead of inside. My worries were eased a bit when I saw how well the printer was packed in foam. No damage found. That being said, did you ever buy something "NEW" only to feel like something wasn't quite right when you unpacked it or started the assembly? Taking inventory as I unpacked the box I first realized that I was missing the MicroSD card and reader that was supposed to have Cura and the test STL files to start printing. I knew from countless hours of Youtube videos and forum conversations that I could go to the Creality website and just download the same files on my own card. The other missing items from the tool list were the #3 spatula, #4 pliers & #8 "spare parts" which looks like a spare nozzle and a spare coupling for the bowden tube. That might have been nice to have on hand... Moving forward I started assembling the printer while watching a step by step YouTube video. I got to the part where I was going to mount the display and the guy in the video peeled off a clear plastic screen protector from the LCD...mine didn't have one. Instead there were several smeary smudges even though it was in an anti-static bag. Not a big deal I guess. I just wiped them off. No scratches. Nothing visibly wrong. No burnt circuit board smell. Just some smudges. I mounted it and moved on. The rest of the build went pretty smooth. Connected all the wires. Found a SanDisk Class 4 8Gb MicroSD in an old HTC EVO phone and reformatted it. Downloaded and transferred the files. Went to put the card in the Ender 5 and.... now I'm not sure if everyone just assumes the card is supposed to click into place like I did, but it didn't. At all. I did some quick research on it and someone mentioned older machines used card readers that clicked into place but the newer machines don't seem to. So I put the MicroSD card into the slot until it hit a spring of some kind and left it just hanging halfway out of the front of the printer. Doesn't seem right but sometimes that's just how it is. The moment of truth at last. I've read other peoples tales of woe with powering it on to a puff of smoke and a burnt out board..... I double checked that the power supply switch was set to the correct voltage and with high hopes I powered it on. The LCD lit up bright blue. ENDER! Yay! After all this time I was finally done!...Kinda.... I leveled the bed and was ready to print the test file that I downloaded from the Creality website. I navigated to the Gcode file on the card and started the print....almost. The LCD displayed the bed temp rise to the preset of 60 degrees celsius followed by the nozzle up to 200C. Then.....nothing.....it just sat there at temp doing nothing...I thought maybe I needed to push the filament a bit to see it start oozing out the hot nozzle to make sure I didn't screw that part up. When I forced the filament I saw a string of purple plastic flow easily out the hot nozzle. The problem with that is I was using the white filament that came with the printer. So it seems as though someone did already use this machine or maybe Comgrow sold me a refurbished printer missing some parts at full price. Getting past the surprise of the purple filament in the nozzle I somehow got the test gcode to start printing for about 2 minutes before it stopped. With some fiddling I realized it stopped printing because the MicroSD was having issues keeping a good connection in the cardreader. My current solution to keep moving forward was to use a wooden ruler, an empty SD card case and the provided wrench to keep the MicroSD card pushed in like I believe it is supposed to be. That seemed to do the trick for now. I am disappointed that I received an item with signs of use and missing parts. Not sure if this was a used return passed off onto me or a poorly refurbished unit. Either way when you shop around and pay full price for a new item then that is what you should expect to be delivered to your door. Most of the stuff that was missing is easy enough to replace so I'm more concerned that the printer itself works as it should. Currently I'm printing the test dog and everything seems to be going good. It's pretty much just a coaster right now as only the base is done. I guess I learned my lesson about waiting so long to open stuff like this. I just hope for the best from here forward.